Indaba Help Desk

Are you having problems? We’re very sorry! Here’s some ways to get support.

• Read the instructions for your project below.
• Read the Frequently Asked Questions below.
• Send a sitemail to your manager. Your managers like hearing from you! You can find your manager by logging into indabaplatform.com, and going to the People tab. Your manager is listed under “People You Should Know.”
• If you cannot log in, request help via email to monika.shepard@getindaba.org.
• We use this Google Form to track problems with fieldwork or using Indaba. Please make sure to review and send all problems/issues pertaining to your Indaba work through this form.
• If you have an Indaba-related emergency, you can call the Global Integrity office at +1 202.449.4100.

Videos

Field Manager Tips (Field Manager is the interface of Indaba that allows user to conduct research through a secure interface)

• Navigator Tool Functionality: this video shows how you can use the Indaba navigator tool to compare specific indicators/questions across multiple targets.

Publisher Tips (Publisher is the interface of Indaba that allows users to publish public data)

• Single Indicator – All Targets Widget:  this video shows how you can use the single indicator widget to look at a single indicator within a scorecard across all units of analysis with a project. This widget can be embedded into a blog or website and or can be viewed during the research analysis period.

Instructions, Tips, and Tricks

How to change your language preference

1. After logging in, click on your own name in the upper right to bring up the User Profile page.
2. Click “Edit”
3. Choose your language from the “Language” drop down list. There are currently two languages available for using Indaba — English and French.
4. Click Save to save your changes.

The system’s “skin” will now display in the language of your choosing. Furthermore, all system notifications sent to you will also be in your selected language.

Field Manager

• Indaba Platform: Builder Tool Overview

Publisher

• Printing PDFs from using the Standard Target Scorecard Widget and Generating an Image from an Indaba Chart

Global Integrity Report 2010

• Indaba Platform Tip Sheet for LEAD RESEARCHERS
• Methodology Guidelines for LEAD RESEARCHERS
• Integrity Indicators 2010 (for offline reference and printing)
• Indaba Platform Tip Sheet for LEAD REPORTERS
• Methodology Guidelines for LEAD REPORTERS
• Indaba Platform Tip Sheet for PEER REVIEWERS
• Methodology Guidelines for PEER REVIEWERS

Global Integrity Report 2009

• Fieldwork Schedules & Expected Delays
• Instructions for Lead Researchers
• Instructions for Lead Reporters
• Instructions for Peer Reviewers

Frequently Asked Questions

Is your question not answered here? Let your manager know via Indaba sitemail; they will reply by sitemail, and may also post it here. You can send your manager a sitemail from Indaba’s People tab.

Q: I just started working. I could edit my work yesterday, now I can’t. What’s going on?

A: To edit any Indaba content, you have to click on the assignment name from the yellow “Your Assignments” box. Where you click from matters, as it brings up different tools. To do work, START IN THE YELLOW BOX.

There are other ways to get to a document, such as the “Your Content” box below, but this brings you to the “Read Only View” (you might notice that label on the top of the page). As the name implies, you can’t change things from the “Read Only View”, only from the “Your Assignments” box. The system is built the way because you might have multiple assignments pointed at the same document; you’d need to be able to choose which tool you want to use on it. However, I think this is too confusing and we’re looking at ways to make this easier in the future.